Transforming Guest Experiences and Retail Operations with Intelligent IoT Solutions

SMART Hospitality & Retail

 

Welcome to SMART Hospitality & Retail — your gateway to innovation. Our IoT solutions empower hotels, restaurants, cafes, pubs, shopping malls, supermarkets, and retail stores to deliver unmatched customer experiences, increase sales, improve operational efficiency, and achieve sustainability goals.

 

 

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SMART CUSTOMER ENGAGEMENT

Digital Signage & Interactive Displays

Engage visiting customers with dynamic, informative and even interactive content about products and services throughout the environment. 

Promote offers and events in real time

Instantly update shelf pricing and notify customers of new products, services and offers whilst their on the premises.  

Deliver Personalised Promotions

Use NFC (Near Field Communication) enabled screens and apps to increase sales and improve experience by providing dynamic personalised information and offers to Customers as they pass by products and departments

Enhance brand visibility

Ensure your brand is in front of Customers at all times with intelligent digital signage.

Instant, Data Driven Marketing

Automatically feed data gained from in-store interactive displays and mobile apps to AI to generate and publish instant, instore, web and mobile Marketing.

Reduce Operating Costs

Digital Signage dramatically reduces ongoing operational costs with POS Material, Pricing Label and manual change etc.  printing becoming redundant.

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School Security

Dynamic Digital Pricing

Offer dynamic, tailored experiences through mobile apps that are integrated with on-premise digital signage and systems.
Offer tailored experiences through mobile platforms.
  •  Enable mobile ordering and reservations.
  • Deliver personalised promotions and experiences.
  • Improve customer convenience.
  • Foster loyalty through rewards programs.
  • Gain data-driven insights for marketing.

     

     

    Real-Time alerts

    Sends instant notifications to Customers via the app when in-store or at home when prices change or new offers are published.

    Enable mobile ordering and reservations.

    Facilitate online ordering and reservations that integrate with other IoT systems to ensure products and services are available and ready for the customer when they want them.

    Smart Loyalty Programs

     

    Automate and personalise rewards systems.

    • Increase repeat visits and sales.
    • Simplify loyalty management.
    • Provide instant rewards and offers.
    • Enhance customer satisfaction.
    • Gain data-driven insights for marketing.

     

     

    Personalised Mobile Apps

    Leverage IoT and AI connected digital Displays and Price Tags, Web Stores and Mobile Apps with real-time analytics to adjust prices based on demand, inventory and customer behaviour. In hospitality and retail, this ensures competitive pricing, personalised offers, and automated updates across channels—helping businesses boost revenue and respond quickly to market changes. 

    Real-Time Market Integration

    Benefits:

    •  Competitive Edge: Instantly adjust prices based on competitor pricing data.
    • Market Responsiveness: React to seasonal trends or sudden demand spikes.
    • Improved Forecasting: Use live data for accurate pricing predictions.
    • Customer Trust: Transparent pricing aligned with market conditions.
    • Revenue Optimisation: Capture maximum value during high-demand periods.
    Personalised Pricing

     Benefits:

    • Customer Loyalty: Offer tailored discounts based on purchase history.
    • Higher Conversion Rates: Personalized deals encourage immediate purchases.
    • Upselling Opportunities: Suggest premium options at optimized prices.
    • Behavior-Based Offers: Adjust pricing for repeat or high-value customers.
    • Enhanced Experience: Make customers feel valued with unique pricing.

     

    Automated Multi-Channel Sync

    Benefits:

    • Consistency Across Platforms: Ensure uniform pricing online and in-store.
    • Reduced Manual Errors: Eliminate human mistakes in price updates.
    • Time Savings: Automate updates across POS, apps, and websites.
    • Dynamic Promotions: Launch instant discounts across all channels.
    • Customer Confidence: Avoid confusion with real-time price alignment.
    Predictive Pricing Algorithms

    Benefits:

    • Demand Forecasting: Predict future trends for proactive pricing.
    • Inventory Optimization: Adjust prices to clear slow-moving stock.
    • Profit Maximization: Balance competitive pricing with margin goals.
    • Data-Driven Decisions: Use AI insights for smarter pricing strategies.
    • Reduced Waste: Price perishable goods dynamically to minimize loss.
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    SMART Operations Management

    Automated Workforce Scheduling

    Using AI and IoT technology to optimise staff allocation in hospitality and retail by analysing real-time demand, employee availability and compliance requirements,  ensures efficient shift planning, reduces labour costs, and improves service quality. This smart approach enhances operational flexibility and boosts employee satisfaction while maintaining business profitability.

    AI-Driven Demand Forecasting

     

    Predict customer demand and adjust staffing levels accordingly to ensure your business has the right number of employees during peak and off-peak periods, reducing labour costs while maintaining service quality.

     

     

    Real-Time Footfall Monitoring

    IoT sensors track customer traffic in real time, allowing scheduling systems to adjust staffing levels dynamically, ensuring adequate coverage during peak hours and reduces unnecessary labour costs during quieter periods.

    Smart Device Integration

     

    Connected devices such as POS systems and booking platforms feed live data into scheduling software. This integration helps predict demand accurately and allocate staff where they are most needed, enhancing service quality and reducing operational bottlenecks.

     

     

    Automated Alerts and Notifications

     

    IoT systems send instant alerts to managers and employees about schedule changes, high-demand periods, or staff shortages. This improves communication, reduces scheduling errors, and ensures quick responses to operational challenges.

     

     

    Location-Based Staff Allocation

     

    IoT technology can track staff location within large venues or multi-site operations. This enables managers to deploy employees to areas with higher customer activity, improving responsiveness and maximising productivity without increasing headcount.

     

     

    School Security
    School Security

    Real-Time Inventory Tracking

    Powered by IoT technology, Real Time Inventory Tracking enables businesses in hospitality and retail to monitor stock levels instantly, reduce errors, and optimise supply chain efficiency. By using smart sensors, RFID tags, and connected systems, companies gain accurate visibility into inventory movement, prevent shortages, minimise waste and reduce costs.
    IoT-Enabled Sensors
    Continuously monitor stock levels and send instant alerts for low inventory without the need for human intervention.
    RFID Tag Integration

    Track product movement across storage and sales points for accurate visibility.

     

     

    Automated Reordering

     

    Automatically trigger purchase orders when inventory hits predefined thresholds, reducing manual work.

     

     

    Cloud-Based Dashboards

     

    Provides real-time visibility and analytics accessible from any device, enabling informed decision-making and centralised control across multiple locations.

     

     

     

     

    Predictive Stock Management

    Utilises AI and IoT data to forecast demand and optimise inventory levels, minimising overstocking and waste, especially for perishable goods

     

     

    Smart Queue and Flow Management

    Transforms hospitality and retail operations by using real-time sensors and data analytics to monitor customer movement, predict peak times, and optimise service points.  Reduce waiting times, prevent congestion, and enhance the overall guest experience, whilst improving operational efficiency and boosting customer satisfaction. 

    Real-Time Occupancy Monitoring

    IoT sensors track the number of people in specific Hotel Bedrooms, Lounges, in shops etc., enabling businesses to manage queues and customer flow dynamically. This reduces congestion, improves safety, and enhances the overall guest experience by ensuring smoother movement throughout the venue.

     

     

     

    Predictive Queue Analytics

     

    Using IoT data and AI algorithms, businesses can forecast peak times and adjust staffing or open additional service points proactively. This minimises waiting times, increases customer satisfaction, and helps optimise resource allocation for maximum efficiency.

     

     

    Smart Digital Queue Signage
    Connected displays update in real time to guide customers to shorter queues or alternative service areas, improving navigation, reducing Customer frustration and ensuring a more balanced distribution of foot traffic across the premises.

     

    Automated Mobile Queue Notifications

    IoT-enabled apps send alerts to customers about their position in the queue or estimated wait times, allowing guests to use their time more effectively, improving their experience and reducing perceived waiting times.

     

    Heat Mapping and Flow Optimisation

     

    IoT sensors generate heat maps showing real-time customer movement patterns. Businesses can use this data to redesign layouts, optimise service counters, and prevent bottlenecks, leading to better space utilisation and increased operational efficiency.

     

    School Security
    School Security

    Real-Time Inventory Tracking

    Powered by IoT technology, Real Time Inventory Tracking enables businesses in hospitality and retail to monitor stock levels instantly, reduce errors, and optimise supply chain efficiency. By using smart sensors, RFID tags, and connected systems, companies gain accurate visibility into inventory movement, prevent shortages, and minimise waste. This advanced approach ensures faster decision-making, improved customer satisfaction, and cost-effective operations.
    IoT-Enabled Sensors
    Continuously monitor stock levels and send instant alerts for low inventory without the need for human intervention.
    RFID Tag Integration

    Track product movement across storage and sales points for accurate visibility.

     

     

    Automated Reordering

     

    Automatically trigger purchase orders when inventory hits predefined thresholds, reducing manual work.

     

     

    Cloud-Based Dashboards

    Access real-time inventory data from any location for better decision-making.

     

     

    Predictive Analytics
    Forecast demand trends to optimise stock levels and reduce overstock or shortages.

     

     

    NON-IT INFRASTRUCTURE

    Non-IT Infrastructure Monitoring

    Track essential non‑IT systems in real time—power, cooling, environmental conditions, and physical infrastructure—to ensure optimal uptime and proactive maintenance.

    Power Systems

    Monitor UPS status, diesel generator runtime, battery health, voltage, and electrical load.

    Cooling Systems

    Track CRAC/PAHU performance, room temperature, humidity, and airflow efficiency.

    Environment

    Detect room temperature variations, humidity levels, water leaks, and smoke presence.

    Access & Security

    Monitor door status, unauthorized entry attempts, motion detection, and CCTV feeds.

    Fire Safety

    Capture events from smoke detectors, gas leak sensors, fire alarms, and fire panel systems.

    Energy Monitoring

    Measure power usage, calculate PUE, and monitor energy consumption per rack.

    BMS/EMS Integration

    Access real-time data from integrated Building and Energy Management Systems.

    School Security
    School Security

    Integrated Fire Alarm System

    The integrated fire alarm system continuously monitors all critical aspects of fire safety across office and facility areas, including smoke detection, heat sensors, manual call points, and alarm panels. It is seamlessly connected to a centralized monitoring platform, enabling real-time alerts, system health diagnostics, and rapid incident response. This ensures comprehensive fire protection, regulatory compliance, and a safe working environment.

    Real-Time Sensing

    Detect smoke, heat, and manual triggers instantly.

    Centralized Alerts

    Receive immediate notifications via the monitoring platform.

    System Health Diagnostics

    Monitor device status and ensure operational readiness.

    Compliance & Safety

    Support regulatory standards while ensuring occupant safety.

    Integrated Access Control System

    Our integrated access control system provides real-time visibility into who enters, when, and where—across individual doors, secured zones, or entire buildings. Seamlessly integrated with biometric, RFID, or keypad authentication, it ensures that only authorized personnel can access restricted areas. With centralized control, real-time alerts, and detailed access logs, the system enhances security, prevents unauthorized entry, and supports regulatory compliance across your enterprise.Easily integrates with CCTV, fire alarms, and other security systems for a unified safety solution.

    Real-Time Access Visibility

    Track who accessed what area, when, and how.

    Multi-Mode Authentication

    Supports biometric, RFID cards, and PIN entry.

    Centralized Management

    Monitor access logs and receive instant alerts.

    Security Integration

    Seamlessly connects with CCTV, fire alarms, and other safety systems.

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    Get Started - Book an Appointment

    Request a demo.

    Let’s be real—anyone can make bold claims online. That’s why, before you commit, we encourage you to book a demo with us. We’ll show you exactly how our custom-built platform & solutions fit your specific needs and how it can help drive greater profitability for your business.

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